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Heat Pump Repair and Service in Osage Beach, MO

Heat pumps run harder than anything else in the house, because the same unit does the heating and the cooling. 24 Hour Heating and Cooling repairs, services and replaces them across the Lake of the Ozarks and Jefferson City, including the ductless systems that use them.

Both
Ducted and ductless
Year round
Same unit, both seasons
24/7
No heat calls come first
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Free estimates on new furnaces, heat pumps and mini splits in Osage Beach, Jefferson City and nearby towns.

Cold weather performance

How a heat pump holds up as the temperature drops

This is the question everybody asks and almost nobody answers plainly. A heat pump moves heat rather than making it, so its output falls as the outside air gets colder. Here's roughly how that plays out across a Missouri winter.

45°
Easy work
Running at its most efficient. This is where a heat pump beats every other kind of heating on running cost, comfortably.
35°
Still strong
Output has dropped but it's still cheaper to run than resistance heat. Most of a Lake of the Ozarks winter sits around here.
25°
Working hard
Defrost cycles kick in more often. That whoosh and puff of steam outside is normal. Backup heat may start assisting.
15°
Backup carries it
Older units hand off to backup heat entirely. Modern cold climate models still produce useful heat here.
5°
Backup, or a hybrid
Only a handful of nights a year in this part of Missouri. Pairing a heat pump with a gas furnace covers it without paying for resistance heat all winter.

If somebody tells you a heat pump won't work in Missouri, they're describing a unit from twenty years ago. If somebody tells you it needs no backup at all, they're overselling.

Common faults

What usually goes wrong

01
Iced up outdoor unit
A light frost that clears on a defrost cycle is normal. A solid block of ice that never clears usually means a failed defrost control, a bad sensor or low refrigerant.
Very common
02
Blowing cool air on heat
Heat pump air comes out cooler than furnace air by nature, around body temperature, which surprises people. Genuinely cold air usually means a reversing valve or refrigerant problem.
Often normal
03
Running constantly
Long run times are how heat pumps are meant to work, unlike a furnace. Constant running while failing to hold temperature is the actual warning sign.
Depends
04
Stuck in one mode
Heating when it should cool, or the reverse. Usually the reversing valve or its solenoid. Not a repair to leave through a season.
Needs service
05
Emergency heat running on its own
If backup heat engages when it's 40 degrees out, something is wrong and your electric bill will show it fast. Worth calling the same week.
Costly if ignored
06
Loud on startup or shutdown
Some noise on a defrost cycle is expected. Grinding, screeching or a hard bang tends to get worse rather than settle.
Get it checked
The question we get every winter

Reading the ice on your heat pump

Every cold morning somebody calls us worried about frost on the outdoor unit. Most of the time nothing is wrong. Here's how to tell the difference without guessing.

Normal
A light coat of frost on the coil
Heat pumps pull heat out of outdoor air, and the coil runs colder than the air around it. Frost forms. That's physics working correctly, not a fault.
Frost, not solid ice
Clears itself within a defrost cycle
Unit briefly steams and sounds different, then resumes
House is still warm
Keep an eye on it
Ice that keeps coming back
The defrost cycle is working but losing the fight, or something is making the unit work harder than it should. No rush tonight, but don't leave it all winter.
Ice returns quickly after each defrost
Runs noticeably longer than it used to
Backup heat coming on more than usual
Bill higher than the same month last year
Call us
Encased in solid ice
A unit buried in ice isn't defrosting at all. Running it in that state can damage the fan and the compressor, which turns a sensor or board repair into a much larger bill.
Solid ice over the whole coil or the fan
Never sees a defrost cycle
Blowing cool air in heat mode
Loud grinding or a fan hitting ice
If it's fully iced up, switch the system to emergency or auxiliary heat so the house stays warm, and call us. Don't chip at the ice with anything. The coil fins bend easily and a punctured line turns a repair into a replacement.
Why your January bill jumped

Auxiliary heat is the part that costs you money

A heat pump has a second, much less efficient way of heating your house. It switches on automatically when the first way can't keep up. Most people don't know it exists until the bill arrives.

Those backup electric strips are essentially a giant toaster. They'll keep you warm, and they'll cost a lot more per hour of heat than the heat pump itself. Used briefly on the coldest nights, that's the system working as designed. Running constantly, it means something is wrong.

Worth knowing: plenty of heat pumps around Mid-Missouri have never had their backup strips tested. People find out in January whether they work.
Working as designed
Backup heat runs occasionally, on the coldest nights or during a defrost cycle. Bill goes up a bit in deep winter. Normal.
Something is wrong
Backup heat runs most of the time. Usually a refrigerant charge problem, a failed reversing valve, a bad defrost board, or a thermostat calling for auxiliary when it shouldn't.
If your bill jumped and the house feels the same, that's worth a look.
Call (573) 693-8863

Heat pump questions we hear most

Why is my heat pump blowing cool air in winter?
Heat pump air comes out cooler than furnace air by nature, often around the mid nineties, which feels lukewarm against your hand even though it's heating the house. That part is normal. If the house isn't holding temperature, something is wrong and it's worth a call.
What is that loud whoosh a few times a day?
That's the reversing valve switching into a defrost cycle. It's supposed to happen.
How long should a heat pump last?
Ten to fifteen years is typical in this climate. Because it runs year round rather than half the year, maintenance matters more here than it does on a furnace.
How well do heat pumps work in a Missouri winter?
Modern inverter driven units keep producing usable heat well below freezing, and they're a good fit for most houses in Mid-Missouri. What they need is properly sized backup for the handful of nights that go truly cold.
Can you service a ductless heat pump too?
Yes, ducted and ductless both. A mini split is a heat pump.
The outdoor unit is running but the house isn't warming up.
Common causes are a low refrigerant charge, a stuck reversing valve, or an indoor blower that isn't running. Turn the system to emergency heat so the house stays livable and call us rather than letting it run in that state.
On the job

Heat pump installs and service calls

Heat pumps and mini splits are a big part of what we do, from new installs to repairs on the coldest nights.

Technician connecting a new outdoor heat pump unitNew mini split outdoor unit installed on a level padTechnician making final connections on a mini split outdoor unitTechnician wiring a mini split outdoor unit disconnect
What customers say

On heat pump work

Google reviews from heat pump and mini split calls.

★★★★★

He did an amazing job hooking up my mini split and he has the best of nature. Also has a very reasonable price compared to most people.

steven edgar
Google review
★★★★★

He’s incredibly knowledgeable, responds quickly, and always gets the job done right. He’s friendly, professional, communicates exceptionally well, and is always quick to address any heating or AC issues.

Amanda D
Google review
★★★★★

Total professionalism, drove from the lake to Lone Jack, MO about 2 hrs away and did an excellent installation. Upfront pricing, efficient, great communication.

Clint Pringle
Google review
Service calls and new installs

Need a repair today or a new system this season?

Call for a service call any hour of the day, nights and weekends included. Planning a new furnace, heat pump, AC or mini split? Estimates on new systems are free, with no obligation to book.

Call (573) 693-8863
Serving Osage Beach, Jefferson City and the towns around them

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